PROCARIBE+ is committed to environmental and social responsibility. As part of this commitment, we have established a Grievance Redress Mechanism (GRM) to ensure that individuals and communities can raise concerns related to project activities in a transparent, accessible, and responsive manner.
What is the GRM?
The GRM is a formal process that allows any person or group affected—or who believes they may be affected—by the PROCARIBE+ project to submit a complaint or concern. These grievances may relate to social or environmental impacts, conflicts, or implementation issues. The mechanism ensures these concerns are handled fairly, promptly, and transparently.
How does it work?
The GRM operates at two levels:
- Project Management and Coordination Unit (PMCU): Receives, registers, and works to resolve grievances.
- Project Board GRM Committee: Acts as an escalation body if a resolution is not reached at the PMCU level.
All grievances are acknowledged within five (5) business days, and we aim to resolve them within sixty (60) calendar days of receipt.
If a grievance relates to activities carried out by a co-executing partner, the concern should first be directed to that partner. However, complaints can be submitted directly to PROCARIBE+ in cases involving safety concerns, fear of retaliation, or if no resolution is reached at the project level.
